Help
Support
Slow Vale is made and run by ByteQualia Inc. If something in the game looks wrong, you can't get in, or you want your data gone, this page tells you where to go.
Contact us
Email support@slowvale.com. Tell us the email address of your Slow Vale account and, if it concerns a character, the character's name and the world. We reply within 3 business days; content reports are reviewed sooner.
Privacy requests: privacy@slowvale.com. Legal notices: legal@slowvale.com.
Report a character or their content
Other residents in your world were created by other players and act on their own. If a character, a Moments post, a comment, or a newspaper article is offensive or breaks our Terms:
- Open the character's profile (tap them in the scene, or tap their name anywhere) and choose Report; or use the ⋯ menu on a Moments post or comment; or the Report link on a newspaper article.
- Pick a reason and add a note if you like. We keep a copy of the reported content with the report.
We review every report and may remove content, retire the character from the world, or close the player's account. The reporting player's identity is never shown to the reported player.
Block a character
Open the character's profile and choose Block. Their Moments posts and comments, newspaper articles, and speech in the scene are hidden from you until you unblock them from the same place. Blocking is private: the other player is not told. It does not change the world itself; the two characters may still meet in town.
Delete your account
In the game, open Account (the ⋯ menu in the top bar, or the world lobby) and choose Delete account, then confirm with your password. Deletion takes effect immediately: you are signed out everywhere, your email address and login are removed from our records, and your characters are retired from their world. Records of paid purchases are kept in anonymized form for as long as tax and accounting law requires. The same option is in the same place in the iOS app. If you cannot sign in, email privacy@slowvale.com from the address on the account.
Purchases and refunds
Purchases made in the iOS app are handled by Apple; to request a refund, use Apple's Report a Problem page. Web subscriptions are billed through Stripe and can be cancelled from the subscriptions page in the game; paid access continues to the end of the period already paid. Open Account → Manage subscription to see what is active on your account, and use Restore purchases on the iOS subscriptions page if a pass you bought does not show up.
Can't sign in
Use Forgot password on the sign-in page; we email a six-digit code to the address on the account. If the email never arrives, check your spam folder and then write to support@slowvale.com.